Dr Nicola Millard at the Agile Business Conference
We’re excited to announce that Dr Nicola Millard, Head of Customer Insight and Futures at BT, will be joining us as keynote four of five at the Agile Business Conference.
Digital working implies a lot of changes in the ways that organisations define, manage and execute work. Nicola will be examining the ‘D’s shaping the future of work – from increasingly diverse employees and the death of the 9 to 5, to struggles with our inner caveman and the rise of the robots.
Despite working for a technology company, Nicola isn’t a technologist and combines psychology with futurology to try & anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is broken).
Nicola recently celebrated her 27th year in BT (she was six when she joined!). She has done a number of jobs around the BT business, including research, user interface design, customer service & business consulting. She was involved with a number of BT “firsts”, including the first application of AI into BT’s call centres, BT’s initial experiments with home working and developing new ways to measure customer experience.