Global Trends on Retail Supply Chains

Patrick Dixon

Presenter: Patrick Dixon

Track: Culture and Leadership / Strategy and Transformation / Digital Services

Session Type: Keynote

Six Faces of the Future form the shape of a spinning cube, and also spell the word FUTURE – each of which will have an impact on supply chains over the next 10-20 years. Small things which have huge impact for very low cost, will create magic for customers – the key is identifying what those are.

Fast: In uncertain times, we need Agile strategies and Agile packaging which can adapt almost in real-time to changing events and ever-more complex requirements. For example, a promotion with special offers being adapted every few days to customer responses, printed on presentation boxes as they leave the factory. Why consumers will become more impatient – the truth about robots as well as drones and digital supply chain tools.

Urban: Demographics will be the biggest single predictor of future demand.  Be ready for some surprises.

Tribal: Every brand forms a tribe and every customer group is a tribe – that means even more packaging customisation.  Niche marketing is the future rather than shouting the same messages at everyone.  Tribes are as local as the street where you live or shop, so location-based marketing will boom, including packaging which is designed for one tiny area.

Universal: Expect huge waves of scale, consolidation and automation across retail globally. In the EU, it is already the case that 50% of all retail spending is with just 10 companies – in the UK 70% with just 7.  At the same time, the number of niche suppliers will grow, each appealing to smaller groups.  Expect more shared warehousing, and supply chain integrations.

Radical: Expect new retail models – for example omnichannel customer expectations will continue to change dramatically – with huge shifts to even faster delivery in many cities, expanding one-hour online service to home or office.

Ethical:  Sustainability, efficient use of time and resources, environmentally friendly packaging and a host of other issues will affect the industry.

Patrick Dixon

Author, The Future of Almost Everything. Founder & Chairman, Global Change, LTD.

Futurist: Manage Risk and Seize Opportunity – Future Trends and Strategy.

Dynamic speaker with a gift for helping organisations further their strategic goals by understanding future trends. Truly customised presentations—deep and tailored research, valuable insights, exciting multi-media. Ranked as one of the world’s 20 most influential business thinkers alive by Thinkers 50. Successful entrepreneur.

Patrick Dixon is often described in the media as Europe’s leading futurist. He is a dynamic, provoca­tive and entertaining speaker who advises many of the world’s largest corporations on key trends, managing uncertainty, identifying risk and developing opportunities. He digs deep into the strategy of each organisation, and creates a unique presentation for each event. He has successfully identified hundreds of future business innovations.

Influential author. Dr Patrick Dixon has been ranked as one of the 20 most influential business thinkers alive today. He is the Chairman of Global Change Ltd, a growth strategy and forecasting company; he is the author of 16 books (in 34 languages); and he is a physician. Key books include Futurewise, Sustain­ Agility, The Genetic Revolution and Building a Better Business. His newest book is The Future of Almost Everything (August 2015).

Outstanding keynote speaker. Dr Dixon has spoken to audiences in over 50 nations and is one of the world’s most sought after keynote speakers at corpo­rate events. His customised multimedia presenta­tions are both content-rich and highly engaging for audiences. Customers describe his style as challeng­ing, visionary, hard-hitting, strategic, provocative, dynamic, passionate and practical as well as enter­taining. He has the remarkable ability to motivate people to seize growth opportunities and to change.

Multinational clients in many industries. His clients are from every industry with particular strengths in technology, marketing, consumer insight, banking and health — and include Google, Microsoft, IBM, KLM/Air France, BP, ExxonMobil, World Bank, Siemens, Ford, Sara Lee, Prudential, Aviva, Barclays, UBS, Credit Suisse, PWC, Hewlett Packard, Gillette, GSK, Roche, Wyeth Pharmaceuticals, Novartis, BASF, Forbes, Fortune, RBS, Zurich Financial Services, Tetrapak, Unisys, BT, BBC, Fedex and DHL. He has also taught on executive/MBA programmes at seven Business Schools.

Strategy, growth consulting, and board roles. He advises multinational boards and senior teams on strategic impact of global trends, innovation and risk, in assignments ranging from one-day strategic reviews to in-depth consulting over more than a year. Examples of issues: macro-economic trends, future of marketing, mobile payments and banking, multi-channel customers, social media, consumer shifts, lifestyle changes, customer loyalty, relation­ship management, call-centres, brand management, demographic shifts, health care, pharmaceutical research, antiageing, genetics and biotechnology, nanotechnology, emerging markets, geopolitical threats, risk management, agile leadership, change management, motivation, green tech, sustainable innovation and corporate responsibility.

He has also worked as Group Strategy Director for Acromas Ltd, which owns the AA and Saga (group turnover >$3bn from financial services, roadside rescue, holidays, publishing and health care). He is a non-executive director of Acromas Health Care (Allied Health Care Ltd, Nestor Health Care Ltd and Saga Health Care Ltd), which delivers as a group over 40 million home care visits a year across the UK, 24-hour live-in care, out-of-hours medical cover, hospital-at-home, end-of-life, dental, forensic medicine, nursing and prison health. He is also Chairman of the Biotech company Virttu Biologics Ltd, which is conducting clinical trials on new cancer treatments.

Presentations with practical insights. Around half of Patrick Dixon’s presentations are in-house events for senior leaders and include detailed research into company priorities, strategy and wider environment. He delivers vitally important insights specific to each corporation. Patrick Dixon has worked with hundreds of multinationals in over 50 nations, across every industry. For example, he has:

Helped identify next-generation blockbuster drugs with potential sales of over $50bn a year

Assisted a global telecom company to develop better customer focus

Identified significant sustainability initiatives for the European Chemical Industry

Advised on online banking strategy for one of the world’s premier banks

Patrick’s web pages have been visited by some 15.5 million different people, and are a rich source of substantive thought leadership on a very wide range of topics.