Delivering digital public services around the needs of users

Session Type: Keynote

Track: Digital Transformation

Host: Hugh Wallace

The session will look at how the Scottish Government is driving change through its approach to digital.

It will cover how the new Digital Strategy for Scotland, launched earlier this year, sets the context for work within the Digital Directorate but touches on all areas of government, including shaping the way Social Security benefits are being delivered in Scotland.

It will highlight how key components such as the Scottish Approach to Service Design and the Digital First Service Standard provide a cornerstone for the work being carried out.

And it will offer practical examples of how programmes and projects are being delivered in an agile, user-centric, way.

Hugh is Transformation Lead within the Digital Directorate at the Scottish Government and has over twenty years’ experience working with digital tools and technology.

Having gained an MA in Electronic Media in 1997, his work has spanned multiple sectors and includes running the design team in a commercial web agency. Between 2009 and 2016 he was Head of Digital Media for National Museums Scotland, overseeing their digital strategy, website, social media and mobile plans. Prior to that he was Oxfam’s Head of Digital Communications where he led the online approach to fundraising, campaigning and awareness raising.